We deal with all customers fairly, but we do not expect our staff to tolerate | The water company or retailer has 10 working days to resolve your written complaint and respond to you |
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Contact your water company or retailer Send a letter or email to your or explaining your complaint, and tell them what you want them to do to resolve it | Alternative Dispute Resolution If we are unable to resolve your complaint to your satisfaction, you may be able to take your complaint further to the |
To make your online complaint, please answer the following questions: Have you complained to your water company in writing? Contact us if you remain unhappy If you still remain unhappy after they have reviewed your complaint, they should signpost you to us.
30— please contact your water company | |
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