Some companies establish their own call centers, while others use what are called hosted centers | |
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Instead of having a physical location where all employees gather to answer calls, the virtual call center tends to employ people working from home or in very small offices to take incoming calls.
21Rate of employee turnover also appears to be much lower | Actually, studies show the opposite is true |
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Voice over IP VoIP uses a broadband Internet connection to transmit telephone communications |
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Employees who work from home for a virtual call center tend to have at minimum a phone, a computer, and Internet access | Most importantly, business that manage calls over the IP PBX VoIP solution provide comfortable integration with existing PSTN telecommunication system |
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