| As per Central Bank of Bahrain procedure in order to fill a genuine complaint, the customer must first complaint directly to the complaints department of the bank or financial institution in concern by their channels in order to submit their complaint | In the event the customer is not satisfied with the company's response, the customer can contact the Customer Complaint Officer by completing the Complaint Form available in the company's premises |
|---|---|
| How to file a complaint against an insurance company? Fill in your data and submit your request |
The company will acknowledge in writing within the same day of receipt of customer complaint for non-life insurance policies complaint and within 5 business days of receipt of customer written complaints for life insurance policies.
26| You can follow up on your request from the Dashboard page | Select the product you want |
|---|---|
| Select the sectors by clicking on Banking | Read the acknowledgement then click on Acknowledge |
Click on Add new case• Depending on the response of the bank or financial institution if the complaint still requires further investigation you may then submit the complaint with the reply of the bank or financial institution on your complaint in order for the Central Bank of Bahrain to further investigate it.